Return & Refund Policy

1. Return Eligibility

Contact us within seven calendar days of delivery. To qualify, an item must be unused, unopened, in its original packaging, and accompanied by the order number or proof of purchase. The item must remain suitable for resale unless it arrived damaged, defective, or incorrect.

2. Non-Returnable Items

• Fresh, frozen, chilled, or otherwise perishable goods, unless damaged or incorrect on arrival.
• Opened food, personal-care, hygiene, or sealed products after the seal is broken.
• Items damaged through misuse, improper storage, or failure to follow instructions.
• Gift cards, clearance items marked final sale, and customised orders where disclosed.

3. Return Process

1. Contact support with your order number and the affected item.
2. Explain the issue and attach clear photos or video where relevant.
3. Wait for return approval and the pickup or drop-off instructions.
4. Pack the approved product securely with its original packaging and accessories.
5. We inspect the item and confirm the resolution by email or phone.

4. Refund Process & Timeline

Approved refunds are returned to the original payment method where possible. Cash on Delivery refunds may require a verified bank or mobile-wallet destination. We normally initiate refunds within 3 business days after approval; banks and payment providers may take an additional 7–10 business days to post the funds.

Original delivery fees are refundable only when the entire order was incorrect, damaged, or undeliverable due to our error. Return delivery charges may apply to change-of-mind returns.

5. Exchange Policy

Where stock is available, we may replace an eligible incorrect, damaged, or defective item. If a replacement is unavailable, we will offer an approved refund or store credit. Price differences for customer-requested exchanges must be settled before dispatch.

6. Damaged, Defective, or Incorrect Items

Inspect your delivery promptly. Report visible damage, leakage, missing items, or incorrect products within 24 hours, including photos of the item, packaging, and shipping label. Do not discard the product until support confirms the next step.